Support levels

Basic support – Free for all VisionProject users

• Web based support 24/7 using the support center
• 48-hour response time is guaranteed, but we often reply within 6-8 hours during normal office hours

Premium support

• Web based support 24/7 using the support center
• Prioritized email support. 24-hour response time is guaranteed, but we normally reply within 1 hour during normal office hours
• Minimum of 3 months agreement length

Premium plus support

• Same as premium support, and includes support via phone/voip during normal office hours (8 AM – 5 PM GMT+1) and online meetings/screen-sharing (if deemed necessary)
• 100 phone tickets/calls are included per year (8 per month)
• Speak directly to an expert to resolve any issues quickly
• 24 hour phone response time is guaranteed. You normally get through directly, otherwise we will call you back shortly
• One ticket per 30 minute call. One call per ticket
• Minimum of 3 months agreement length

Please contact us at sales@visionproject.se for a price quote and to get more information about the different support programs. Note that to receive support for installed server customers you will need to pay the yearly upgrade and support fee (20% of purchase cost).